Refund policy

All sales are final, and returns are not accepted. Once an order has been placed and delivered, we do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong product, or simply not wanting the item anymore.

If you have any questions about a product before placing your order, please contact us at tijara665@gmail.com.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after receiving it. If your product is defective, damaged, or you received a different product from the one you ordered, please contact us as soon as possible at tijara665@gmail.com.

To help us process your request, please provide:

Your order number
A description of the problem
Clear photos or videos showing the defect, damage, or incorrect product

After reviewing your request, if we confirm that the product is defective, damaged, or incorrect, we will process a full refund for the affected order/product.

The refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Refunds

Refunds are not available for products that are delivered correctly and are not defective or damaged.

A full refund will only be provided when we confirm that the product is defective, damaged, or incorrect.

Once your refund has been approved, we will process it within 10 business days. Please note that your bank or payment provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at tijara665@gmail.com.

Exchanges

We do not offer exchanges. If you receive a defective, damaged, or incorrect product, please contact us and, after verification, we will process a full refund in accordance with this policy.